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| Frequently Asked Questions
Medical and Equipment Questions
Sleep apnea is a common
disorder in which you have one or more pauses in breathing or shallow breaths
while you sleep. Breathing pauses can last from a few seconds to minutes. They
often occur 5 to For more information please visit the: National Heart and Lung Institute How do I know if I have sleep apnea? One of the most common signs of obstructive sleep apnea is loud and chronic (ongoing) snoring. Pauses may occur in the snoring. Choking or gasping may follow the pauses. The snoring usually is loudest when you sleep on your back; it may be less noisy when you turn on your side. Snoring may not happen every night. Over time, the snoring may happen more often and get louder. You're asleep when the snoring or gasping occurs. You will likely not know that you're having problems breathing or be able to judge how severe the problem is. Your family members or bed partner will often notice these problems before you do. Not everyone who snores has sleep apnea. Another common sign of sleep apnea is fighting sleepiness during the day, at work, or while driving. You may find yourself rapidly falling asleep during the quiet moments of the day when you're not active. Others signs and symptoms of sleep apnea may include:
In children, sleep apnea can cause hyperactivity, poor school performance, and aggressiveness. Children who have sleep apnea also may have unusual sleeping positions, bedwetting, and may breathe through their mouths instead of their noses during the day. "National Lung & Heart Institute" What is the difference between a CPAP and BIPAP Machine? The term CPAP stands for Continuous Positive Airway Pressure. This machine is set at the same fixed pressure for the inhalation and exhalation phase of each breath. A BIPAP machine delivers a higher pressure on the inhalation phase and a lower pressure on the exhalation phase of each breath. This provides for a more comfortable breathing experience, especially for people who require higher pressures to keep their airways stable. Will my insurance reimburse me for this item? There are hundreds of insurance plans in today's healthcare market, along with HMO's; it is hard to know everyone's benefits and plan. We highly recommend that you contact your insurance carrier and ask them directly what your plan is, and whether or not you are covered. How would I get reimbursement from my insurance company? Be sure to obtain a patient summary print out upon purchase of any equipment. This summary will list rendering provider, your tax ID number, NPI (National Provider Number), diagnosis code, as well as the item code. All this information is needed by the insurance company in order to process the claim for reimbursement. What shipping methods are available? SHIPPING & HANDLING fees are estimated using FedEx, USPS, and UPS. The costs associated vary due to your preferred shipping method. Arrival times vary per carrier but the general rule of thumb is between 1-7 days depending on ship to method. Additional information about carriers used at the Sleep Service Center can be found at each particular carrier's website. FedEx, USPS, UPS. How well do you sleep during the day? The Epworth Sleepiness Scale (ESS) is a questionnaire intended to measure daytime sleepiness. This can be helpful in diagnosing sleep disorders. it was introduced in 1991 by Dr. Murray Johns of Epworth Hospital in Melbourne, Australia. The instrument How likely are you to doze off or fall asleep in the following situations, in contrast to just feeling tired? This refers to your usual way of life in recent times. Even if you have not done some of these things recently, try to work out how they would affect you. Use the following scale to choose the most appropriate number for each situation:
Interpretation The score is obtained by adding the numbers making a total.
The Epworth sleepiness scale has been validated primarily in obstructive sleep apnea. It is used to measure excessive daytime sleepiness and is repeated again after the administration of treatment. Do you collect any of my personal information?
Our Commitment To Your Privacy
Credit/Debit Card
Information: How that information
is used,
Our Commitment To The Security of Your
Data: If you feel that your personal information has been compromised, please contact us immediately at: info@sleepservicecenter.com How do I clean my nasal or full face mask? Daily: Do not use soaps with added scents. We recommend plain IvoryŽ liquid soap or baby shampoo. Rinse well and allow to air dry out of direct sunlight. Weekly: Rinse the components well and allow them to air dry out of direct sunlight. Cautions:
Can I return a defective product? Sleep Service Center sells only new CPAP products that are obtained directly from the manufacturer. We DO NOT sell used or refurbished equipment. CPAP machines are covered on all parts and labor for 2 years by the manufacturer. CPAP masks are covered for 90 days against manufacturer's defects. Any damage caused by the consumer is not covered and therefore non-returnable. FDA regulations state that any nasal interface product taken out of its original packaging is no longer returnable due to cross-contamination. If the product is defective, within the warranty period and you have the original packing, contact us and we will provide you with a return authorization number and a new product. Non-defective and unopened products must be returned within 30 days in order to receive credit. After 30 days, products can only be returned at the owners expense and will not be credited. A 15% restocking fee will be charged on all returned items. Do I need a prescription to order a Mask, CPAP or BIPAP machine? All CPAP and Oxygen equipment listed on our website (except masks) requires a current physician's prescription. Prescriptions are verified prior to merchandise shipping from our facility.
Special Statement from ResMed Effective March 05, 2010
Sorry, but there are No Exceptions to this policy.
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